News

AI is poised to create whole new ways of working. How can you use AI to fix work at your organization? Findings from the @Microsoft Work Trends Index Annual Report points to 3 insights you need to adopt AI in a timely, responsible way.

Your business needs a cost-effective customer contact centre that can scale on demand and can provide your customers with personalized experiences. Welcome to the cloud! ⛅ Read this article to learn the benefits of a cloud contact centre. ?

Moving to an all-cloud infrastructure? Make sure it meets your organization's needs for performance, flexibility, cost efficiency and cyber-security. Meet with one of ETG Consulting's cloud infrastructure consultants -- for free. Schedule your free Cloud Readiness Assessment. ?

Understanding the reliability of your cloud infrastructure is essential to identifying opportunities, areas for improvement and risks. In addition, it can help you establish performance goals to ensure your cloud infrastructure meets the needs of users and customers. Experts in cloud infrastructure planning and implementation, ETG Consulting can help you assess the reliability of yours. Receive a Complimentary Cloud Reliability Consultation when you schedule direct.

What CRM vendors top @Forrester's list? Get this summary of a report where Forrester ranks the top 9 — including @Microsoft. With 31 criteria evaluated, it's a great resource for seeing how providers measure ? up and choosing the right vendor for your organization.

What is the value of moving to the #cloud? Give us your thoughts in the comments. @Microsoft CTO top lists 5 in this blog.