{"id":3962,"date":"2023-12-12T08:27:00","date_gmt":"2023-12-12T13:27:00","guid":{"rendered":"https:\/\/us.etg-it.com\/2023\/12\/12\/global-state-of-customer-service-sophistication\/"},"modified":"2023-12-12T08:27:00","modified_gmt":"2023-12-12T13:27:00","slug":"global-state-of-customer-service-sophistication","status":"publish","type":"post","link":"https:\/\/us.etg-it.com\/2023\/12\/12\/global-state-of-customer-service-sophistication\/","title":{"rendered":"Global State of Customer Service Sophistication"},"content":{"rendered":"<p>Microsoft&#8217;s &#8220;Global State of Customer Service Sophistication&#8221; explores the crucial alignment between customer service and brand loyalty. With research showing a staggering 96% of customers might leave after receiving subpar service, the whitepaper provides actionable steps you can take today to uplevel the sophistication of your customer service experiences and ensure your success, tomorrow. Get insight on risk factors, challenges and steps to address them by modernizing service experiences with the right strategies and technology solutions. Download it here.<\/p>\n<p><a href=\"https:\/\/stuf.in\/bcxotc\" target=\"_blank\" rel=\"noopener\">View: Global State of Customer Service Sophistication<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>What steps can you take today to improve service operations for tomorrow? Tell us if you&#8217;d like some ideas. Get this Microsoft whitepaper to learn how AI-powered technology and @Microsoft Dynamics 365 can help. @microsoft-dynamics<\/p>\n","protected":false},"author":1,"featured_media":3961,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[32],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.6 (Yoast SEO v21.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Global State of Customer Service Sophistication - ETG Consulting US<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/us.etg-it.com\/2023\/12\/12\/global-state-of-customer-service-sophistication\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Global State of Customer Service Sophistication\" \/>\n<meta property=\"og:description\" content=\"What steps can you take today to improve service operations for tomorrow? 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