{"version":"1.0","provider_name":"ETG Consulting US","provider_url":"https:\/\/etg-it.global\/us","author_name":"admin","author_url":"https:\/\/etg-it.global\/us\/author\/admin\/","title":"Global State of Customer Service Sophistication","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"OCNfm8oU4d\"><a href=\"https:\/\/etg-it.global\/us\/2024\/01\/23\/global-state-of-customer-service-sophistication-2\/\">Global State of Customer Service Sophistication<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/etg-it.global\/us\/2024\/01\/23\/global-state-of-customer-service-sophistication-2\/embed\/#?secret=OCNfm8oU4d\" width=\"600\" height=\"338\" title=\"&#8220;Global State of Customer Service Sophistication&#8221; &#8212; ETG Consulting US\" data-secret=\"OCNfm8oU4d\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/* ]]> *\/\n<\/script>\n","thumbnail_url":"https:\/\/etg-it.global\/us\/wp-content\/uploads\/2024\/01\/Global-State-of-Service-Sophistication_thumb.jpg","thumbnail_width":600,"thumbnail_height":337,"description":"Your customers are raising the bar on service expectations. How can you meet them? Download this whitepaper for insight on Microsoft's Service Sophistication Model and how it helps transform customer experiences. @Microsoft Dynamics 365"}