{"id":4429,"date":"2024-02-13T11:12:51","date_gmt":"2024-02-13T19:12:51","guid":{"rendered":"https:\/\/etg-it.ca\/2024\/02\/13\/modernize-the-service-experience-guided-tour-2\/"},"modified":"2024-02-13T11:12:51","modified_gmt":"2024-02-13T19:12:51","slug":"modernize-the-service-experience-guided-tour-2","status":"publish","type":"post","link":"https:\/\/etg-it.ca\/2024\/02\/13\/modernize-the-service-experience-guided-tour-2\/","title":{"rendered":"Modernize the Service Experience Guided Tour"},"content":{"rendered":"<p>Explore how businesses like Contoso Coffee are reshaping  service strategies and moderning customer experiences with Microsoft Dynamics 365 for Customer Service. Benefit from faster problem resolution, collaborative tools and a seamless journey that leave customers and employees satisfied. Take the tour.<\/p>\n<p><a href=\"https:\/\/stuf.in\/bdcwvo\" target=\"_blank\" rel=\"noopener\">Read More&#8230;<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>See how Contoso Coffee modernized service experiences with #MSDyn365 for Customer Service. Create seamless journeys ? for customers and empower sales. Take the guided tour ?<\/p>\n","protected":false},"author":1,"featured_media":4428,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Modernize the Service Experience Guided Tour - ETG Consulting<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/etg-it.ca\/2024\/02\/13\/modernize-the-service-experience-guided-tour-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Modernize the Service Experience Guided Tour - ETG Consulting\" \/>\n<meta property=\"og:description\" content=\"See how Contoso Coffee modernized service experiences with #MSDyn365 for Customer Service. 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