{"id":4358,"date":"2023-11-21T06:30:38","date_gmt":"2023-11-21T14:30:38","guid":{"rendered":"https:\/\/etg-it.ca\/2023\/11\/21\/global-state-of-customer-service-sophistication-3\/"},"modified":"2023-11-21T06:30:38","modified_gmt":"2023-11-21T14:30:38","slug":"global-state-of-customer-service-sophistication-3","status":"publish","type":"post","link":"https:\/\/etg-it.ca\/2023\/11\/21\/global-state-of-customer-service-sophistication-3\/","title":{"rendered":"Global State of Customer Service Sophistication"},"content":{"rendered":"<p>When assessing your organization&#8217;s customer service sophistication, it&#8217;s helpful to consider the number of agents in proportion to the overall number of employees. Because while agents are often great experts, they can be even more effective and efficient when they have the freedom to focus on complex scenarios. The Microsoft report, &#8220;Global State of Customer Service Sophistication,&#8221; focuses on the opportunities for automated self service at organizations where reliance on agent support is high. Download the report for insight on how you can unleash the full potential of agents by freeing up their time with the support of chatbots, web portal knowledge resources and personalized support across these channels.<\/p>\n<p><a href=\"https:\/\/stuf.in\/bcs1sl\" target=\"_blank\" rel=\"noopener\">View: Global State of Customer Service Sophistication<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Explore how automated self-service, AI-driven routing and knowledge-based agent support can reshape your customer service approach. Delve into Microsoft&#8217;s &#8220;Global State of Customer Service Sophistication&#8221; report for more.<\/p>\n","protected":false},"author":1,"featured_media":4357,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Global State of Customer Service Sophistication - ETG Consulting<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/etg-it.ca\/2023\/11\/21\/global-state-of-customer-service-sophistication-3\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Global State of Customer Service Sophistication - ETG Consulting\" \/>\n<meta property=\"og:description\" content=\"Explore how automated self-service, AI-driven routing and knowledge-based agent support can reshape your customer service approach. 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