Measuring the value of moving to the cloud — and innovative ways to get there
What is the value of moving to the #cloud? Give us your thoughts in the comments. @Microsoft CTO top lists 5 in this blog.
Lynk & Co is “changing mobility forever” with a customer-focused business driven by Dynamics 365
With @Microsoft Dynamics 365, Lynk & Co is able to transformits service model by offering unique and highly personalized experiences for customers. Get the story about its journey to elevated innovation and customer-centricity.
Deliver Stellar Customer Service
See how to transform customer experience with real-time data analysis delivered by Microsoft Dynamics 365 Customer Insights. Watch the video for a quick look at how it streamlines content creation, uses AI and delivers customer insights with Copilot. A must-watch for teams wanting to get ahead! @Microsoft Dynamics 365
Get Started with Teams for Retail
How do you address frontline workers' stress? How do you help them see the light at the end of the tunnel — especially workers who may feel undervalued? Consider sharing what works for you. ETG Consulting recommends also considering @Microsoft Teams for Retail to start building a supportive culture. Read this blog for insight and contact a ETG Consulting Microsoft Teams expert to discuss next steps.
Global State of Customer Service Sophistication
If you agree one subpar customer service is one too many, read this @Microsoft whitepaper, "Global State of Customer Service Sophistication." It provides insight on customer loyalty risk factors and how you can address them with strategies and technology for modernizing service experiences. Download it here. ?
Technology Can Help Unlock a New Future for Frontline Workers
Your frontline workers have come through for you. Are you coming through for them? Start creating an operating model and culture that attracts the best managers and employees. Download the @Microsoft report and then get in touch for a one-on-one walk through from a ETG Consulting Microsoft Teams expert. @Microsoft #MSRetail #RetailTech
Zurich Insurance Group gives its business units a modern, flexible customer engagement solution with Microsoft Dynamics 365
Navigating CS challenges? Discover how Zurich Insurance Group transformed customer service with Microsoft Dynamics 365, driving personalized experiences and boosting lead quality an impressive 40%. Get the story ? ? @Microsoft Dynamics 365
Modernize the Service Experience Guided Tour
Modernizing service experiences is vital in today's business landscape. Discover how Contoso Coffee relies on Microsoft Dynamics 365 for Customer Service to speed issue resolution, create seamless customer engagement experiences while boosting sales' productivity. Take the tour and get inspired by the opportunities to reshape customer journeys ? at your organization. @Microsoft Dynamics 365
Retail Day in the Life with Microsoft Teams
Unengaged employees equal unengaged customers. What retailer can afford either? ? Keep your retail workers connected, productive and inspired and reap the domino effect of satisfied, excited and engaged customers. Watch the video and know that a ETG Consulting @Microsoft Teams expert is standing by to help you reimagine your retail operation. #Microsoft365 #MSRetail
Reshaping the future of business with Microsoft Sales Copilot, Dynamics 365 Customer Insights, and a new cloud migration program
If you're looking to modernize service experiences, take a look at this blog decribing how Microsoft Dynamics 365 Copilot is helping customers like Campari Group, Leatherman Tool Group and Northrop & Johnson break down data silos & enhance customer interactions. An incredible 63,000+ customers are experiencing Copilot in Dynamics. Talk to us about why you should be, too. @Microsoft Dynamics 365